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Asian Comfort Food


Prepared FreshOrder OnlineWe deliver

Shift Supervisor – Hourly

The Shift Supervisor is a brand representative for Mama Fus Asian House and is responsible for upholding the company goals, visions and mission statement at all times during operations while ensuring our HIGH standards of quality and service to the staff and guests. Key responsibilities during the shift include making sure staff is in the appropriate position at the appropriate time to ensure quality service, time management, upholding company standards on food, drink and presentation on a shiftily basis.


DUTIES / RESPONSIBILITIES:

* Conducts shift meetings every day during training and keeps staff informed on new developments and upcoming events and records driver safety tips

* Ensure line checks are done at appropriate time

* Completes Opening/Mid/Closing responsibilities of the restaurant on assigned shift

* Ensure Comps are accurately tracked throughout the shift

* Actively listens to staff/guest interactions and develops staff members accordingly

* Actively engages with guests during every shift and expects the same from all other staff

* Maintains an upbeat presence on the floor during operations; always coaching and developing

* Ensures all staff adheres to the companys uniform standards

* Receives checkouts and cash drawers from Servers, Cashier and Delivery Drivers and ensures tips and cash are organized and correct and secured in the locked safe

* Count drawers down to proper amount and record findings in CTUIT

* Communication with management team on operation issues on the floor

* Report daily sales reporting as integral part of end-of-day process

* Constantly check labor to increase productivity and communicate to management

* Checks schedules to ensure proper floor coverage, make adjustments when needed

* Prints HotSchedules roster and adheres to in/out times based on sales volume

* Consistently reviews ticket times to ensure food quality standards are adhered to

* Ensures a safe working environment to reduce the risk of incident or injury

Qualifications

* Strong verbal and written communication skills

* Excellence guest relation skills

* High guest satisfaction expectations and focus

* Resourceful problem-solving skills.

* Basic computer knowledge (Microsoft Office) and office skills required

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